Digital Magazine FAQs

For information on how to subscribe and complete customer service information for our digital editions, please select the appropriate link below.

To return to the Print Magazine Subscription please click here.

   • Subscribe
   • Purchasing
   • Give a Gift
   • Renew
   • Tech Support
   • Editorial Content / Format
   • Replacement Request
   • Miscellaneous


How do I subscribe to the frequency The Snowboarder’s Journal digital issue for my iPad?

To subscribe for your iPad, go to the App store:

   • Search for frequency The Snowboarder’s Journal

   • Download frequency The Snowboarder’s Journal App

   • Open App to buy and download subscription or single issues

Please note: To subscribe to frequency The Snowboarder’s Journal, you will need an iTunes account.


What is the cost for the digital frequency TSJ edition on my iPad?

The App itself is free and does include a free preview of a digital edition. A single digital issue of frequency The Snowboarder’s Journal is $9.99US and a years subscription is $29.99. Both the single issue and the subscription may be purchased within the frequency The Snowboarder’s Journal App.


How do I order a single digital issue of frequency The Snowboarder’s Journal?

You can access single copies of frequency The Snowboarder’s Journal through the App store.


Can I give an iPad digital frequency TSJ subscription as a gift?

Although we do not have the capability to directly provide gift memberships for frequency The Snowboarder’s Journal's digital edition at this time, you can purchase iTunes gift cards and rebate them for digital issues and subscrptions to frequency The Snowboarder's Journal.


How do I renew my frequency The Snowboarder’s Journal digital subscription on iPad?

Apple will automatically renew your frequency TSJ subscription annually using the credit card information you provided for your iTunes account. Should you want to cancel and/or not renew, you may change the default option by accessing your settings in your iTunes account under "manage your subscriptions."


My digital issue of frequency The Snowboarder’s Journal will not download, who do I contact?

First try the following steps:

Ensure that you have an active Wi-fi connection:

  1. From the iPad home screen, tap on Settings.
  2. Tap on Wi-fi from the categories list on the left.
  3. Ensure that the Wi-fi option shows a status of On. If not, slide the "switch" to turn it on.
  4. Select a Wi-fi network and logon if necessary.
  5. Test your Internet connection in Safari.

Ensure that Notifications are enabled for the app:

  1. From the iPad home screen, tap on Settings.
  2. Tap on Notifications from the categories list on the left.
  3. Tap on the name of the application.
  4. Ensure that the Notification Center option shows a status of On. If not, slide the "switch" to turn it on.

Ensure that Automatic Downloads are enabled:

  1. From the iPad home screen, tap on Settings.
  2. Tap on Store from the categories list on the left.
  3. Ensure that the Automatic Downloads option for Apps shows a status of On. If not, slide the "switch" to turn it on.
  4. Find the Newsstand enabled app in the list, and ensure that the Automatic Downloads option shows a status of On. If not, slide the "switch" to turn it on.

If you are still having problems downloading a particular frequency TSJ issue, please contact Apple for technical support. They should be able to help you get the full download.


Why can I only read the content in the horizontal mode?

Since the iPad edition of the frequency The Snowboarder’s Journal is optimized for horizontal viewing, we have disabled the vertical mode.


Is there content that is completely exclusive to iPad?

Some interactive features are exclusive to the iPad editions, such as panoramic images, slideshows and video (some video content might also be featured on our website).


Is there a difference in the editorial content of the digital issue versus the print issues?

The editorial content in both the print and digital editions are the same. The digital issues may, however, contain more pictures and interactive features such as panoramic images, slideshows and video (some video content might also be featured on our website).


How do I replace a lost or missing digital issue?

To retrieve a lost or missing issue, go to the iTunes store. Select "purchase" for the issue you are trying to retrieve. You should receive a notice that you have already purchased this issue and you can select the "download" option.


Can I re-download digital issues that I’ve archived?

Yes, you can re-download archive issues on your iPad.


Do digital editions expire?

No, they are yours to keep.


Can I get an older digital edition copy of frequency The Snowboarder’s Journal through the App Store?

Past issues of frequency The Snowboarder’s Journal are available for purchase through the App Store beginning with Issue #9.4.


If I am a current subscriber receiving the print edition of frequency The Snowboarder’s Journal, will I be able to access/order the digital issues for free?

We do not currently have the capability to synchronize print and digital subscriptions. At this point, they are complementary products and two separate subscriptions.


Can I access my digital edition on either the iPad or another device?

The digital edition of frequency The Snowboarder’s Journal is currently only available on iPad, but we are working to add Android devices soon.

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